Terms & Conditions

Below you will find our terms and conditions, privacy policy, accreditation and cookie policy.

Terms & Conditions

Product & VAT

We make every effort to describe every product for sale on this website in as much detail as possible.
All prices quoted include V.A.T. (at the current rate of 20%).

Delivery

Free 2nd class delivery for all items. Delivery aim 2-4 working days.
Price for 1st class delivery for all items is charged at £1.50. Delivery aim 1 working day.
Price for express delivery via DPD for all items is charged at £6.50. Delivery next working day, not guaranteed. Email and Text message notifications from DPD if email and mobile number are provided at checkout. 
We deliver to mainland UK only.

Dispatch

We normally ship on the day your order is placed, provided it is received before 2pm, Monday through to Friday.

Payment

wormerdirect.com are fully PCI DSS compliant.
Payments are taken safely and securely via Stripe & Apple Pay.
All prices shown are in GBP.

Discrepancies/Damages/Returns

Damages and discrepancies must be notified to the office within 24 hours of receipt. Once delivery has been made, please open to ensure that there are no damage to products and no discrepancies. If you are not completely satisfied with the products which you receive, they may be returned within 14 days for a full refund of the purchase price (not including any carriage charges). The product(s) must be returned in its original packaging and unopened.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

Complaints

Any complaints received will be answered within 5 working days.

Payment

Payment methods accepted are: Apple Pay, MasterCard, Visa, Electron, UK Maestro, Solo and Debit Cards.

Warning

By purchasing wormerdirect.com Flubendazole 1% Premix Wormer (Chicken, Goose, Turkey) products and accepting our terms and conditions, you are confirming that you are a domestic keeper of poultry i.e. a person who keeps poultry on domestic premises, for feeding on those premises, non-food producing birds or kept purely for private domestic consumption.
Birds must not be slaughtered for human consumption during treatment. Treated birds may be slaughtered for human consumption only after 7 days from the last treatment. There is no withholding period for chickens producing eggs for human consumption when the product is used at the recommended inclusion rate.

Privacy Policy

Wormerdirect.com is committed to complying with the General Data Protection Regulation and the Data Protection Act 25th May 2018. Looking after the personal information you share with us is very important. We want you to be confident that your personal data is kept safely and securely. Also for you understand how we use it to offer you a better and more personalised shopping experience.

We have published this notice to help you understand.

How and why wormerdirect.com collect information from you;

Who we share your information with, why and on what basis; and what your rights are.
If we make changes to this notice we will notify you by updating it on our website. Wormerdirect.com will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Wormerdirect.com determines the purposes and way in which any personal data are, or will be, processed.

Should you need to contact us please send us an email to: enquires@wormerdirect.com quoting Security and Privacy Enquiry in the Subject line.

At wormerdirect.com, we believe in the importance of protecting your privacy. In accordance with the Data Protection Act 1998, we will only use the information you provide us with to process your order and to forward your details of any future offers. You may advise us at any time, should you not wish to receive any marketing information from us in the future.
Any sensitive financial details that you provide us with, will be destroyed once payment is collected.
We will only use the information you provide us with in association with the Post Office or DPD. If you do not want us to provide the Post Office or DPD with your details, please email us after placing your order – enquires@wormerdirect.com.
We will not provide or trade, any information about you to any third parties.
By submitting your information, you consent to the use of that information as set out in this Privacy Statement.
This privacy notice was last updated on 24th May 2018.

Accreditation
Veterinary Medicines Directorate

Small Animals Manufacturer Authorisation (Schedule 6 – Exemptions for Small Pet Animals). Authorisation Number: SAM0002 Including “certificate of GMP (Good Manufacturing Practice) compliance of a manufacturer.”

Payment Card Industry PCI-DSS

wormerdirect.com are fully PCI-DSS Compliant.

Cookie Policy

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTPS Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

My Account (coming soon) related cookies. If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
Login related cookies. We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Email newsletters related cookies. This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookies. This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
We also use social media buttons (coming soon) and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

Chicken

Discus

Pigeon

Reptile

Tortoise